ADDRESS VALIDATION HELP #

(Buyer Help Center — Kingston Express)

Correct address entry is one of the most important steps when ordering on Kingston Express.
A single mistake — wrong house number, missing apartment details, incorrect parish/zip, etc. — can cause:

• Delayed deliveries
• Failed delivery attempts
• Orders being returned to sender
• Extra shipping fees
• Delivery location mismatches

This guide helps you enter and verify your address correctly, and explains how to fix issues before your order ships.

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📍 Why Address Validation Matters #

A correct address ensures:

• Fast and accurate delivery
• Fewer failed delivery attempts
• Lower return rates
• Clear GPS/driver navigation
• Better tracking accuracy

For orders Dispatched by Kingston Express, address accuracy is even more critical because our logistics team uses your address to route packages in real-time.

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📝 How to Enter Your Address Correctly #

When entering your shipping address:

✔ Include Full Name #

Make sure the name matches the person receiving the package.

✔ Add House/Building/Apartment Details #

Include:

• House or building number
• Street name
• Apartment/unit/floor number (if applicable)

✔ Select the Correct Parish / Region #

Double-check the dropdown selection.

✔ Provide a Valid Phone Number #

Delivery drivers often call before arrival.

✔ Use Clear Landmarks (If Optional Field Exists) #

Helpful if your location is hard to find.

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🔎 Common Address Mistakes to Avoid #

Avoid mistakes like:

❌ Leaving out apartment or unit numbers
❌ Typing “N/A” in required fields
❌ Using abbreviations not commonly known
❌ Mixing up parish or postal codes
❌ Adding incomplete or incorrect street names
❌ Using someone else’s phone number

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🚚 How Address Validation Works (Behind the Scenes) #

When you submit your order, the system checks for red flags:

• Invalid postal codes
• Non-matching parish/street combinations
• Missing house or building numbers
• Phone number formatting problems
• Duplicate or unverified delivery points

If errors are detected, you may see prompts like:

“Please complete the missing address information”

“This address could not be verified”

Fix the highlighted fields and re-submit.

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🔄 Can You Update the Address After Ordering? #

✔ YES — If the order has NOT shipped #

You can update the address through your Order Details page.

❌ NO — If the order is already shipped #

Address changes are no longer possible once the order is in transit.

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🛑 What Happens If the Address Is Wrong? #

If the address is incorrect:

• Delivery may fail
• The package may be returned
• Refunds may be delayed
• Additional delivery fees may apply

For Dispatched by Kingston Express orders:

• Returns are handled automatically
• Delivery confirmation is verified
• You will be notified if correction is required

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📬 What to Do If Delivery Failed Because of a Bad Address #

If your delivery failed due to an incorrect or incomplete address:

1. Go to My Orders
2. Select the order
3. Look for a delivery issue button
4. Submit corrected address details

Depending on the situation:

• The order may be re-delivered
• The order may be refunded if returned to sender

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✔ QUICK FAQs #

Q: Can I change my address after placing an order?
A: Yes, but only before the order ships.

Q: Why is my address not being accepted?
A: It may be incomplete or contain formatting errors.

Q: Will wrong addresses delay my delivery?
A: Yes. Incorrect details commonly cause failed deliveries.

Q: Does dispatchment require extra address accuracy?
A: Yes, because delivery routing is automated.

Q: What if my order was returned due to a wrong address?
A: Refunds or reship options depend on the return review.